Customer Experience

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Feb 19 2024

Where Should You Collect Reviews?

In the digital age, where online presence is as crucial as your physical presence, one question stands out: how are you curating your online brand? And specifically to this post, where are you collecting your five-star reviews? Why do online reviews matter? When potential clients are considering working with you, the first thing they do is not call you, but look you up online. Can they trust you? Have others had a good experience working ...

Feb 12 2024

The Rule of Three

We wall want more referrals, and referrals start when you provide a great customer experience. And the foundation of great customer experience is great communication. Have you been violating one of the most fundamental rules of client communication? It's simple and it's critical to great customer experience: The Rule of Three. Understanding the Rule of Three The Rule of Three in real estate communication is simple yet profound. Stated simply, it involves three steps: 1) ...

Aug 7 2023

How to Ask for A Five-Star Review

Today we are going to break down two different strategies for asking for an online review. And if you read to the bottom, I will share with you the Jedi-level technique that will significantly increase the frequency with which you earn those precious five-star reviews. The important thing to remember here is that online reviews are the new currency of trust when working with people that have not yet met you.    So first, a ...

May 8 2023

Revealed: The Best Customer Experience Script … EVER!

I'm going to share with you a simple but powerful phrase that will transform your real estate business and set you apart from your competitors. It’s simple, effective, rewarding, and empowering.    Over the past 20+ years, I have sold over 3,500 homes. I have generated leads from pretty much every lead source imaginable, and my favorite kinds of leads are repeat clients and clients that refer me to new clients.    I believe that ...